Frequently Asked Questions

Everything you need to know about shopping at edenrobe.

What are the standard delivery charges for orders within Pakistan?

We offer free shipping on all orders nationwide exceeding a certain value. For orders below that threshold, a standard delivery fee of PKR 200 is applied.

What is the return and exchange policy?

You can exchange any unused item within 15 days of purchase, provided the original tags are intact. Please note that sale items are generally not eligible for exchange unless they are defective.

Which payment methods are accepted?

We accept Cash on Delivery (COD), as well as online payments via Credit/Debit cards (Visa and Mastercard) and popular mobile wallets.

How can I track my order status?

Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our courier partner's website to see the real-time status of your shipment.

Does edenrobe offer international shipping?

Yes, we ship our premium fashion collections globally. International shipping rates and delivery times vary based on the destination country and order weight.

How do I ensure I am ordering the right size?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our size chart to ensure a perfect fit for both eastern and western wear.