Returns & Exchanges
At edenrobe, we strive to ensure your satisfaction with every purchase; however, if you are not completely happy, you may return or exchange your items within 10 days of delivery provided they are unused and have all original tags attached.
Initiate Request
Contact our customer service team via email or WhatsApp with your order number and reason for return to receive an authorization code.
Pack the Items
Securely place the unworn items in their original packaging, ensuring the invoice and all original brand tags remain intact.
Ship to Warehouse
Send the package back to our designated returns center in Karachi using a traceable courier service of your choice.
Quality Inspection & Refund
Once our team verifies the condition of the returned goods, we will process your exchange or issue a refund via bank transfer within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing